Same issue today. The polite & helpful BART agent was assisting someone elsewhere in the station. Keep these unlocked! @BevanDufty @SFBARTx.com/igb/status/109…
Chatted with the (polite & sympathetic) agent after and he said it is now policy to keep these locked at all times.
Ian Brown@igb
@SFBART needs to rethink this policy as it is an inconvenience to those who can lift children or strollers over the gate...